Job Description

Overview

At Amazon, we strive to create a seamless and trustworthy experience for every customer. Across our diverse business groups—from our Perfect Order Experience (POE) team, which ensures product authenticity and customer trust, to Amazon Just Walk Out (JWOS), which revolutionizes retail with autonomous checkout—we are united in our mission to innovate, protect, and improve the way customers shop.

We are seeking high-performing professionals with strong analytical, project management, and risk assessment skills to join our dynamic, fast-paced environments. These roles offer an exciting opportunity to shape customer experience and operational excellence at scale, whether by driving end-to-end implementation of cutting-edge technology in retail or by managing global risk mechanisms that protect buyer trust.

Key Responsibilities

Risk Management & Operations (POE Focus)

• Conduct risk assessments on new and existing products, services, and systems to identify operational, strategic, and reputational risks.

• Design and implement risk mitigation strategies, including fraud prevention, process controls, and post-launch defect analysis.

• Monitor risk metrics, perform audits, and conduct deep dives into recurring issues to identify and eliminate root causes.

• Develop internal risk management tools, resources, and training to scale risk mitigation efforts across Amazon.

• Deliver regular business reviews and risk updates to senior leadership and stakeholders.

Program & Project Management (JWOS Focus)

• Lead end-to-end infrastructure deployments for third-party Just Walk Out-enabled retail stores.

• Serve as the primary internal and external point of contact for customer store launches, ensuring smooth execution across cross-functional teams.

• Manage project timelines, identify and mitigate risks, and report progress to leadership.

• Drive continuous improvement by identifying cost/time efficiencies, leading new tech initiatives, and supporting customer needs.

• Travel up to 10% to support customer site visits and internal project meetings.

Basic Qualifications

• 4+ years of experience in risk management, program/project management, or operational improvement roles.

• Strong analytical skills, with demonstrated ability to use data to drive decisions and improvements.

• Exceptional written and verbal communication skills; ability to produce clear, concise reports and presentations.

• Experience handling confidential or sensitive information with professionalism.

• Proven ability to manage multiple priorities in ambiguous, fast-paced environments.

• Bachelor's degree.

Preferred Qualifications

• 3+ years of experience in compliance, audit, legal, governance, loss prevention, or similar risk-related fields.

• Professional risk certifications (e.g., CRISC, CISA, or similar) or advanced degree.

• Experience with SQL, Excel, and data analysis tools.

• Understanding of retail, logistics, or social media ecosystems.

• Demonstrated ability to influence stakeholders and drive cross-functional initiatives.

• Strong change management and process improvement skills.

About the Teams

Perfect Order Experience (POE)

POE ensures that customers receive authentic products in the expected condition. Our team designs policies, tools, and technologies to mitigate fraud, protect the buying experience, and continuously evolve risk models. We value high-judgment decision-making, continuous learning, and a balance between customer protection and seller fairness.

Amazon Just Walk Out (JWOS)

JWOS transforms the shopping experience with autonomous checkout technology, enabling customers to “grab and go.” Our implementation team works closely with third-party retailers to deliver end-to-end solutions, blending innovation, project management, and customer experience in a fast-growing space.

Amazon Culture & Benefits

At Amazon, inclusion and diversity are at the core of our values. We support a wide array of employee-led affinity groups and offer comprehensive benefits, from flexible working arrangements to on-demand learning opportunities. We prioritize mentorship, career development, and work-life harmony, empowering every Amazonian to thrive.

Compensation

Compensation ranges from $66,800 to $185,000/year depending on role, experience, and geographic location. Additional benefits may include equity, bonuses, and a comprehensive benefits package. For more details, visit Amazon Employee Benefits.

Equal Opportunity Employer

Amazon is an equal opportunity employer and does not discriminate based on veteran status, disability, or other legally protected status. We are committed to providing accommodations throughout the hiring process as needed. Learn more at Amazon Accommodations.