Job Description – HR Operations Specialist (Entry-Level)

About Amdocs
Amdocs helps those who build the future make it amazing. As a global leader in software and services for communications, media, and financial services providers, we unlock our customers’ innovative potential. Our market-leading portfolio enables next-generation communication and media experiences for individual end users and enterprise customers alike.

With a talented team of over 30,000 employees across the globe, Amdocs accelerates digital transformation by supporting service providers’ migration to the cloud, helping them differentiate in the 5G era, and automating their operations.

We are listed on the NASDAQ Global Select Market and reported $4.3 billion in revenue in fiscal 2021. To learn more about Amdocs, visit www.amdocs.com.

Position Overview

As an HR Operations Specialist, you will support and coordinate a variety of Human Resources processes to ensure an exceptional experience for employees, managers, and internal HR teams. Your role will be essential in executing end-to-end HR services efficiently, contributing directly to the employee experience, operational excellence, and overall success of the HR function.

Key Responsibilities

• Act as a liaison and “sensor” to the Field HR team by proactively identifying employee issues or needs and escalating when necessary.

• Oversee and manage operational activities within the HR domain, including budget planning, resource allocation, and activity prioritization.

• Apply knowledge of the latest HR processes, tools, and systems in day-to-day employee interactions.

• Customize solutions based on business targets and HR policies, ensuring relevance and effectiveness in a fast-paced environment.

• Plan, coordinate, and execute HR events and activities, ensuring seamless operational support from start to finish.

• Maintain and update employee data in HR systems accurately and in a timely manner; generate reports and analyses for decision-making and continuous improvement.

• Collaborate with internal and external stakeholders to ensure all necessary logistical arrangements for HR-related activities are in place.

• Support and drive employee engagement initiatives, such as employee care programs, CSR events, and internal campaigns that foster a positive work culture.

• Ensure compliance with local labor laws, regulations, and internal policies to uphold HR standards and best practices.

Qualifications & Skills Required

• Bachelor’s degree in Human Resources, Business Administration, or related field.

• Customer-facing experience in a professional setting is essential.

• Proven experience managing operational processes or systems; prior HR operations experience is a plus.

• Strong communication and interpersonal skills with the ability to work across teams and functions.

• Ability to multi-task, prioritize, and adapt in a dynamic and evolving work environment.

• Proficiency in MS Office Suite; familiarity with HRIS systems is an advantage.

• Experience or familiarity with Amdocs systems, or working in a similar organizational environment, is considered a plus.

• For Employee Care and CSR roles: Proven experience in planning and leading large-scale employee care or community relations events.

• For Community Relations roles: Experience working with external associations or NGOs is advantageous.

Why You’ll Love Working at Amdocs

• Work closely with a diverse and dynamic HR team, gaining exposure to multiple HR domains.

• Be at the heart of operations, mastering the art of multitasking and project coordination.

• Enjoy a wide array of comprehensive benefits, including:

  • Health, dental, vision, and life insurance

  • Paid time off, including vacation, sick leave, and parental leave

  • Career development opportunities and learning programs

  • Access to cutting-edge tools and technologies in a global environment.

Join Amdocs and help shape the future of communication and media through world-class HR support and operations.