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American Airlines Remote Job Opportunities

Location: Remote (Available in Arizona and Texas, USA)
Primary Office Locations: Dallas, TX (DFW Reservations Office), Phoenix, AZ
Requisition ID: 80286
Start Date: Immediate Openings Available
Compensation: Competitive Salary ($26–$40/hour depending on role)

Join Our Team

At American Airlines, we offer more than just a job—we offer a world of possibilities. Whether you're navigating customer relationships or building data-driven solutions, your career journey with us will be filled with growth, travel, and purpose. Join our global team, develop your skills, and help shape the future of aviation.

Role 1: Customer Success Specialist – Service Recovery

Position Type: Full-Time | Remote (Home-Based)

Why You’ll Love This Role

As a Customer Success Specialist, you’ll be on the front line of our Reservations and Service Recovery team. Your mission is to support and care for our valued customers, especially those who have experienced service challenges. You’ll be empowered to resolve issues, foster loyalty, and elevate the customer experience with professionalism, empathy, and efficiency.

Responsibilities

  • Handle customer inquiries via phone, email, and online forms promptly and professionally

  • Take ownership of issue resolution during the first contact, minimizing customer effort

  • Manage complaints related to customer relations, refunds, baggage claims, and AAdvantage accounts

  • Investigate issues using various systems and provide appropriate compensation

  • Identify and report technical/process issues affecting customer experience

  • Support AAdvantage members with account questions, promotional campaigns, and security concerns

  • Collaborate with global service teams to ensure consistent support standards

  • Work with internal departments to resolve systemic issues and retain customers

Qualifications

Required:

  • High school diploma or GED

  • 1+ year of customer service experience

  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook)

  • Strong problem-solving and communication skills

Preferred:

  • Postsecondary education

  • Experience with airline operations or systems (e.g., SABRE, NetTracer)

  • Multilingual abilities

Role 2: Senior Data Engineer – Information Technology

Position Type: Full-Time | Remote
Salary Range: $26–$40/hour

Why You’ll Love This Role

As a Senior Data Engineer, you’ll be part of the Revenue and Planning Technology team, enabling data-driven decisions at American Airlines. You’ll design and implement cloud-based analytics solutions, drive innovation, and contribute to a culture that values continuous learning and problem-solving.

Responsibilities

  • Design and develop data engineering solutions in Azure cloud environment

  • Collaborate with cross-functional teams to deliver analytical insights

  • Implement data pipelines, migration solutions, and reporting tools

  • Utilize tools such as Azure Data Factory, Databricks, EventHub, and Power BI

  • Guide coding standards and best practices for data privacy and security

  • Support and maintain large-scale data applications in a DevOps environment

Qualifications

Required:

  • Bachelor’s degree in Computer Science, Engineering, or related field

  • 3+ years of software development and SQL-based data analytics experience

  • 2+ years of Azure cloud and data lake experience

  • Proficiency in Python, Spark, Unix scripting, and tools like GitHub, Jenkins

Preferred:

  • 4+ years in data solution development and full-stack experience

  • Airline industry experience

  • Certifications in Azure and/or Spark

What We Offer

  • Travel Perks: Enjoy access to 365 destinations for you, family, and friends

  • Health Benefits: Medical, dental, vision, virtual care, and more starting Day 1

  • Wellness Programs: Resources and support for your well-being

  • 401(k) Program: With employer contributions available after one year

  • Additional Benefits: Employee Assistance Program, pet insurance, travel discounts

Inclusion & Diversity

At American Airlines, we celebrate inclusion and diversity. With 20+ Employee Business Resource Groups, we foster a culture of belonging, connecting team members to customers, communities, and each other.

Ready to Join Us?

Click Apply Now to begin your journey with American Airlines. Let’s take flight together.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

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4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

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10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...