About the Organization Community Health Programs is a network of health centers and caring professionals that provide outstanding primary and preventive care for patients of all ages. What's truly unique to CHP is our broad spectrum of support services that extend beyond medical and dental issues to strengthen families and improve children's well-being. The region is a federally designated rural community and a Medically Underserved Population Area.Community Health Programs embraces its role as a nonprofit health care provider and community partner. We are a leader in the communities we serve by providing high quality healthcare, dental services, wellness education and family support services. CHP outreach provides free health screenings, insurance enrollment assistance as well as information so people can learn how to take better care of themselves and their families.Description Salary Range: $18.00 - $21.00 / hourFull-Time or Part-Time: Seeking either a benefits eligible, Full-Time 40 hour/week employee, or a benefits eligible, Part-Time 30 hour/week employee.The Remote Behavioral Health Coordinator/Receptionist (BHC) is the front line of communication between the client, therapist, and the Behavioral Health Department. Has the same responsibilities whether on the phone or in person. Answers questions or provides general information or directs a client to a person who can provide more direct and specific information. Maintains and updates records by getting the appropriate information from the client and therapist. The BHC protects clients' rights by maintaining confidentiality of medical, personal, and financial information. The BHC will support CHP's mission, vision, and values and will adhere to compliance protocols as well as CHP's policies and procedures.Position Requirements Remote Behavioral Health Coordinator/Receptionist Essential Duties and Responsibilities: Closely manages therapists' schedules. Views client charts the day before. Receives all incoming inquiries, screens them, takes messages and/or forwards them to appropriate staff. Checks client insurance eligibility referring to organization's procedures. Completes initial phone intake screening process with all new clients. Maintains list of active clients and gives them initial and/or follow up appointments as needed. Types other correspondence. Maintains calendar of events and schedules and coordinates appointments for all therapists. Responsible for all incoming and outgoing faxes for the department. Uploads documents and maintains organized and secured file folders in file cabinets. Maintains operations by following policies and procedures, reporting needed changes to supervisor. Performs other duties as assigned.Competencies: To perform the job successfully, an individual should demonstrate the following competencies: Skilled in computer software, such as excel spreadsheets, word processing, and other programs, including experience on Microsoft Office (Word, Excel, PowerPoint) software, relevant to BH as necessary to perform the required tasks. Skilled and trained in coding or billing clients and insurance companies. Must have demonstrated ability to communicate effectively verbally and in writing, utilizing good listening skills, computer knowledge, and aptitude for details, without losing sight of larger issues. Must have demonstrated ability to work effectively in a collaborative, team based, work environment. Must demonstrate Cultural Diversity awareness, sensitivity, and competency, including ability to work with individuals from diverse cultures and backgrounds. Exhibits a high degree of confidentiality and professionalism.Essential Skills and Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. High School Diploma or GED or equivalent required. Fluent in the use of Microsoft Office with experience working with HER systems preferred. Must have some experience working in a healthcare or mental health environment as a receptionist or intake personnel. Must have knowledge of general office machines, telephone systems, fax machine, and other information systems. Must have the demonstrated ability and willingness to work cooperatively with others. Must be able to maintain a high degree of discretion when dealing with confidential information. Candidates with bilingual abilities are encouraged to apply. While not essential, bilingualism is a valued assetSchedule: Full-Time (40 hours/week): Monday - Friday 9:00am-5:30pm Part-Time (30 hours/week): Monday, Tuesday, Thursday, and Friday 9:30am-5:30pmPhysical Requirements: Click here to view the Administrative ADA requirements Full-Time/Part-Time Full-Time and/or Part-Time Position Behavioral Health Coordinator Exempt/Non-Exempt Non-Exempt Location Berkshire County EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. This position is currently accepting applications.