JOB DESCRIPTION

Job Title: Concierge, Night Shift

Supervisor: Executive Director or Business Office Manager

FLSA Status: Hourly, non-exempt

Date Approved: September 2021

OVERALL JOB PURPOSE

Staff the reception desk. Monitors telephone, fax machine, resident call system, and exit alarm system. Performs clerical duties and other work as assigned.

MINIMUM JOB QUALIFICATIONS AND REQUIREMENTS

• Must be 18 years of age
• Ability to work with little supervision and maintain a high level of performance and customer service
• Demonstrated ability to communicate effectively in English, both verbally and in writing, with residents, guests, and staff
• Meet state related requirements (if applicable to position)
• Ability to work in a team setting and be a team player
• Maintain a positive, respectful, and professional approach with coworkers and residents.
• Ability to keep all business and operations information confidential
• Possess organizational skills and ability to problem solve
• Possess excellent customer service and public relations skills
• Ability to work under time constraints and meet department deadlines while adhering to policies, procedures, and standards
• Ability to periodically move about on foot in the community to perform security checks and assist residents, particularly for long distances or periods of time
• Experience in computer use and relevant software applications are preferred
• Satisfactorily pass Sunshine’s and state regulated criminal record clearance, health screening and TB clearance (if applicable)

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

• Complete routine housekeeping duties including but not limited to the following: emptying trash, dust and vacuum, mopping, sweeping, restocking and cleaning bathrooms
• Staff the reception desk during assigned period
• Represents the Community to coworkers, residents, and visitors in professional, courteous, friendly manner
• Graciously greets all residents and visitors and politely assists them as necessary
• Performs clerical duties as directed
• Maintains detailed Resident and guest Register, daily communication log entry, and completes daily checklist log
• Maintain a clean and safe workspace, community entrance, lobby, and hydration station
• Promptly answers telephone, directing incoming communications to appropriate person
• Monitors fax machine, directing incoming communications to appropriate person
• Performs frequent security checks to ensure safety of the Community and its residents

• Monitors and responds to resident call and exit alarm systems and handles emergency procedures immediately. Contacts 911 if necessary and notifies management and families if a resident requires assistance
• Maintains inventory control system for all office supplies and notifies manager of any needed supplies; orders such supplies as directed by Assistant Manager
• Performs simple, routine maintenance of office equipment
• Perform coffee service at dinnertime, if needed
• Assist the kitchen staff with shutting down kitchen after mealtime by closing and locking the doors and windows and turning off the lights
• Print and fold the weekly menu and monthly calendar and fold dining napkins
• Performs housekeeping functions in common area by vacuuming and spot cleaning carpets; removing cobwebs from ceilings and walls; and dusting furniture, shelves, light fixtures, and other surfaces
• Perform simple maintenance duties as needed for residents such as unclogging toilets, turning off water to leaking faucets, mopping up overflowing sinks or toilets, and delivering toilet paper
• Performs other duties as assigned by Supervisor

OTHER JOB DUTIES AND RESPONSIBILITIES

• Perform all work assigned for the agreed-upon salary, accepting no additional payment or non-perishable gifts from residents, vendors, Community Management, or others
• Meet the assigned work requirements of the job. Regular attendance is required
• Serve as a role model for all employees by displaying a responsible, cooperative, and positive attitude
• Represent the Community in a professional, courteous, and friendly manner
• Adhere to dress/appearance code. Changes in attire may be dictated by special occasion or weather conditions. If you have questions, check with your supervisor
• Adhere to company policies, procedures, and standards
• Promote resident advocacy and demonstrate excellent customer service at all times
• Maintain personnel, resident, and business proprietary and/ or confidential matters/material in strict confidence with management of the company (and/or other company staff as needed)

PHYSICAL REQUIREMENTS

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

20% or less

20% to

40%

40% to

60%

60% to

80%

80% to

100%

Stand

X

Walk

X

Sit

X

Pushing, pulling and/or reaching

X

Grasping and fine manipulation

X

Climb or balance

X

Stoop, kneel, crouch, or crawl

X

Talk or hear

X

Taste or smell

X

Lifts Weight or Exerts Force

20% or less

20% to

40%

40% to

60%

60% to

80%

80% to

100%

Up to 10 pounds

X

Up to 25 pounds

X

Up to 50 pounds

Up to 100 pounds

More than 100 pounds

The Community reserves the right to revise the duties set forth in this job description at its discretion.