Job Title: Customer Service Representative (Remote, USA-Based)

Location: 100% Remote – Open to candidates located across the United States
Work Hours: US Day Shift | 9 PM – 6 AM IST (Monday to Friday)

Company Overview

Cloverleaf Care is a fast-growing and innovative healthcare services provider based in the United States. As a direct employer (not a recruitment agency), we specialize in delivering high-quality services that prioritize care, professionalism, and excellence. We are expanding rapidly and are looking for talented, motivated individuals to join our Operations team and contribute to our mission of transforming home healthcare services.

Position Summary

We are currently hiring for the role of Customer Service Representative with 3+ years of relevant experience in customer service, preferably in a fast-paced, team-oriented environment. This is a full-time, remote position suited for highly organized, self-motivated professionals who excel in scheduling, operations coordination, and client interaction.

Key Responsibilities

• Scheduling & Coordination:

  • Schedule, coordinate, and manage daily activities of healthcare workers.

  • Staff client shifts by identifying and matching the most suitable caregiver for each assignment.

  • Track shift coverage, respond to last-minute scheduling changes, and ensure service continuity.

• Customer & Team Support:

  • Handle inbound and outbound calls, delivering exceptional customer service to US-based clients and caregivers.

  • Foster strong interpersonal relationships with field staff and clients.

  • Serve as a primary point of contact for client inquiries, issue resolution, and support.

• Recruitment & HR Support:

  • Screen, interview, and assist in hiring qualified caregivers.

  • Provide HR support including onboarding, documentation, and assistance with payroll-related queries.

  • Maintain employee records and ensure timely submission of compliance documents.

• Operations Management:

  • Use internal platforms and tools for scheduling, service delivery, and reporting.

  • Generate and maintain daily, weekly, and monthly staffing reports.

  • Uphold service quality standards and ensure adherence to company protocols.

Required Qualifications & Skills

• Experience:

  • Minimum 3 years in a customer service or operations role, preferably with US or UK clients.

  • Experience in healthcare, staffing, or HR-related roles is a strong advantage.

• Communication:

  • Fluent in English (both spoken and written); must have excellent command over grammar and professional communication.

  • Clear phone voice and high-quality HD video communication capabilities.

• Technical Skills:

  • Proficient in Microsoft Office Suite (Word, Excel/Sheets, Outlook) and web-based applications.

  • Must be tech-savvy and comfortable navigating multiple platforms/tools simultaneously.

• Other Requirements:

  • Strong problem-solving ability and attention to detail.

  • Highly organized with excellent time-management skills.

  • Must have a dedicated home office, high-speed internet, webcam, and headset.

  • Professional demeanor, strong work ethic, and ability to work independently in a remote setting.

Work Environment

• 100% Remote – Work from the comfort of your home.

• Must be available during US daytime hours (9 PM – 6 AM IST).

• Remote collaboration with a professional, supportive, and friendly team.

Perks & Benefits

• Competitive Pay – Compensation aligned with industry standards.

• Career Growth – Exciting opportunities for advancement within a growing organization.

• Work-Life Balance – Permanent work-from-home setup with flexibility and support.

• Professional Development – Access to training and upskilling opportunities.

• Employee Recognition – Lucrative incentives, awards, and acknowledgment for excellent performance.

Application Process

To Apply:

• Submit your complete resume and cover letter by clicking the “Apply to Position” button on this page.

• Candidates must have the necessary equipment (laptop/desktop, webcam, headset, and high-speed internet) to attend video interviews.

Important Notes:

• Do NOT apply more than once – multiple applications may lead to automatic disqualification.

• After applying, you will receive a follow-up email with a mandatory online questionnaire. Completion is required to move forward in the process.

• All emails from us will come from cloverleaf-care.breezy-mail.com. Please check your spam folder and mark the emails as ‘Not Spam’ if necessary.

• All communication must be through the email you used for your application.

• Do NOT call or email the company directly; all correspondence is managed online.