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Netflix Job Opportunity: Customer Support Representative (Work From Home)

About Netflix
Netflix is the world’s leading streaming entertainment service, with over 200 million paid memberships in more than 190 countries. We offer an expansive library of award-winning TV shows, movies, documentaries, and more. As a Netflix Customer Support Representative, you'll play an essential role in delivering an outstanding experience to our subscribers—all from the comfort of your home.

Position: Customer Support Representative

Location: Remote (Work from Home)
Compensation: $32 per hour

Key Responsibilities

  • Provide prompt, courteous, and efficient support via chat, email, and phone.

  • Assist customers with inquiries related to accounts, billing, and technical issues.

  • Guide users through troubleshooting and problem-solving processes.

  • Educate subscribers about Netflix features and content offerings.

  • Collaborate with team members to enhance the overall support experience.

Requirements

  • No prior customer support experience required; comprehensive training provided.

  • Excellent written and verbal communication skills.

  • A passion for helping others and a customer-first mindset.

  • Reliable internet connection and a quiet, dedicated home workspace.

  • Flexibility to work various shifts, including evenings and weekends.

  • A love for movies and TV shows is a plus!

What We Offer

  • Competitive hourly rate of $32.

  • Flexible, work-from-home environment.

  • Extensive onboarding and training.

  • Opportunities for career growth within Netflix.

  • A supportive, diverse, and inclusive work culture.

Ready to join a global entertainment leader and make a difference in millions of customers’ lives? Apply now and become part of the Netflix family—no experience needed, just a passion for entertainment and service.

Netflix Job Opportunity: Analyst, Talent Analytics (Machine Learning)

Location: Remote (US-based) or Onsite in Los Gatos, Los Angeles, or New York
Compensation Range: $80,000 – $280,000 (salary and stock options, no bonuses)
Schedule: Full-time

About the Role

We are looking for a highly analytical Talent Analyst with expertise in machine learning to join our Talent Acquisition Analytics team. In this role, you’ll leverage advanced data science techniques to optimize our hiring processes—from candidate sourcing to retention forecasting—helping Netflix attract and retain the best talent in a competitive global landscape.

Key Responsibilities

  • Predictive Modeling: Develop and deploy machine learning models to forecast candidate performance, cultural fit, retention, time-to-hire, and cost-per-hire.

  • Sourcing Optimization: Analyze sourcing channels and recommend strategies to improve efficiency and diversity in candidate pipelines.

  • Data Analysis: Use large datasets from ATS, HRIS, and other platforms to detect anomalies, optimize the talent funnel, and identify bottlenecks or biases.

  • Retention Forecasting: Build models to identify early indicators of employee retention or attrition during the hiring process.

  • Workforce Planning: Forecast future hiring needs and skill gaps to inform long-term planning.

  • Reporting: Write and execute SQL queries to extract and analyze data for dashboards, reports, and presentations.

  • Communication: Translate complex analytical insights into clear, actionable recommendations for non-technical stakeholders.

Qualifications

  • Education: Bachelor’s or Master’s in Data Science, Statistics, Computer Science, Industrial-Organizational Psychology (quantitative focus), or a related field.

  • Experience: 2–4 years in data science or analytics, with proven machine learning project experience, ideally in HR or talent acquisition.

  • Technical Skills:

    • Proficient in Python or R for statistical analysis and model development.

    • Strong understanding of supervised/unsupervised machine learning techniques.

    • Advanced statistical modeling and inference skills.

    • Expert-level SQL for data extraction from relational databases.

  • Communication: Excellent storytelling skills and the ability to present data-driven insights to senior leadership.

What We Offer

  • Market-competitive salary tailored to your experience, with an option to choose stock compensation.

  • Comprehensive benefits package, including health insurance, 401(k) with match, mental health support, paid time off, and more.

  • Flexible time off policy for salaried employees.

  • A unique, inclusive culture focused on innovation, collaboration, and continuous learning.

Interested in using machine learning to shape the future of talent at Netflix? Apply now and help us build a world-class workforce.

Additional Information

  • Job posting open for a minimum of 7 days; may close once the position is filled.

  • For accessibility accommodations during the hiring process, please contact your recruiting partner.

  • Netflix is an equal opportunity employer committed to diversity, equity, and inclusion.

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1. HOW DO YOU PLAN YOUR DAY?

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7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

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This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...