Part Time Third Shift Overnights Front Desk

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About the position

Responsibilities

  • Work a full-time schedule of front desk shifts as needed.
  • Provide outstanding guest service face-to-face and via phone with a warm hospitality rapport.
  • Facilitate arrival, departure, confirmations, cancellations, and miscellaneous guest requests promptly and courteously.
  • Answer guest questions regarding hotel policies, services, amenities, and local area knowledge.
  • Offer concierge suggestions on the local area to hotel guests.
  • Listen to and resolve guest concerns with patience, tact, and diplomacy.
  • Maintain order and cleanliness of the front desk and lobby.
  • Master the Opera computer and reservation system as well as the hotel phone system.
  • Understand and advocate the IHG program, including enrollment, benefits, and point redemption.
  • Coordinate reservations and room assignments for individuals and group blocks.
  • Collaborate with all hotel staff, especially Housekeeping and Maintenance regarding room blocks and special requests.
  • Ensure proper credit card procedures are followed at all times.
  • Execute cashiering procedures, including balancing out shift banks and verifying transactions.
  • Process payments from guests and post charges to guest accounts.
  • Sell rooms to walk-in guests and by phone using the appropriate rate.
  • Monitor basic safety and security procedures of the hotel.
  • Perform all other related duties as assigned.

Requirements

  • Experience in customer service or hospitality industry.
  • Strong communication skills, both verbal and written.
  • Ability to work overnight shifts, specifically Friday and Saturday nights.
  • Proficiency in using computer systems, particularly reservation systems.

Nice-to-haves

  • Multilingual skills are a plus.
  • Previous experience in a front desk or hospitality role.

Benefits

  • Employee discount
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