Pharmacy Operations Manager

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About the position

Responsibilities

  • Perform day-to-day non-clinical pharmacy operations and administrative activities.
  • Ensure efficient pharmacy workflow and a positive patient experience.
  • Supervise pharmacy technicians and cashiers under the guidance of a pharmacist.
  • Lead training, coaching, and performance management of pharmacy technicians.
  • Engage customers and resolve complaints to enhance customer experience.
  • Assist pharmacists in patient care delivery, including registration and prescription data entry.
  • Manage core pharmacy workflow and drive excellence in operations.
  • Prepare and file reports required by the company and government agencies.
  • Ensure compliance with business administrative activities and inventory management tasks.
  • Communicate prescription errors to the accountable pharmacist and adhere to company policies regarding pharmacy errors.
  • Assist in analyzing and improving pharmacy financials and operational quality.
  • Manage Community Outreach Portal and coordinate off-site immunization clinics.

Requirements

  • High School Diploma, GED, or equivalent.
  • PTCB or ExCPT certification (except in Puerto Rico).
  • One year of work experience as a pharmacy technician in a retail or hospital setting.
  • Fluency in reading, writing, and speaking English (except in Puerto Rico).
  • Willingness to work a flexible schedule, including evenings and weekends.

Nice-to-haves

  • Previous people management/leadership experience.
  • Previous work experience with Walgreens with an Exceeding Expectation on last performance evaluation.

Benefits

  • Health insurance
  • Dental insurance
  • Vision insurance
  • 401k
  • 401k matching
  • Paid holidays
  • Paid time off
  • Employee discount programs
  • Tuition reimbursement
  • Professional development opportunities
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