Solution Architect USA Remote – Lumen (job id : 1674463750)

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Job title: Solution Architect USA Remote
Company: Lumen
Job description: About Lumen
Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen's network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at LinkedIn: /lumentechnologies, Facebook: /lumentechnologies, and YouTube: /lumentechnologies.

The Role
Are you a Solution Architect who is passionate about leveraging technology innovation for the betterment of humanity? You will work in partnership with our Sales & Customer Success Executives, leading innovative conversations that help shape the growth of our enterprise customers business.

This role is focuses on Cloud Services, SASE, and Managed Services. You will your leverage technical and sales skills, including business acumen, to understand business requirements, develop a technical sales strategy, and effectively present solutions that address our customers' requirements and provide business value. The Solution Architect will be responsible for analyzing customer needs and requirements through strategic discovery, utilizing technical thought leadership, discussing industry best practices, and presenting our product offerings to prospects and customers based on each customer's specific business requirements.

The professional in this opportunity may reside in the continental USA and ideally can work Eastern Time Business hours.

The Main Responsibilities

  • Provides broad scope responses to solution and technology questions.
  • Demonstrates advanced solution selling abilities and effective, pro-active customer communications.
  • Analyze and identify our customer's business and technology objectives, conduct full technical discovery, and architect custom client solutions to meet gathered requirements.
  • Advises customers, sales and customer success on technical aspects of proposed solutions including fit to customer's needs, features, availability, etc.
  • Internal feedback loop to product management, sales and customer success leadership teams regarding the customer experience, product features/functionality, and service implementation/management.
  • Acts as customer advocate, participating in pre-sales efforts including technical sales presentations, architecture design discussions, proof-of-concept engagements, RFP/RFI responses, solution demonstrations, and technical workshops.
  • Deliver findings including key pain points, proposed solutions to meet business needs, and ROI where applicable.
  • Support local sales teams in pursuit of key business opportunities, engage customers to address aspects of the data lifecycle.
  • Collaborate with Client Success Executive/Manager, Solution Sales Overlay teams, and Product Management to deliver the appropriate solution and establish credibility and trust.
What You Bring:
  • Experience with designing solutions in Cloud Services - AWS, Google, Azure
  • Solution Design in SASE - SDWAN, Fortinet
  • Intimate knowledge of Telecommunications is a plus
  • Work experience: Minimum 5 years of experience with technology focused in pre-sales, engineering, consulting or similar background.
  • Technical Knowledge: Possess knowledge of Enterprise Architecture and Design with ability to act autonomously across multiple technology areas a minimum three of the four Lumen technology pillars (global network infrastructure, edge cloud capabilities, connected security, communication and collaboration services).
  • Ability to independently orchestrate & lead discussions with clients across many levels including C-level, VPs and Directors within IT.
  • Ability to understand the economic implications of a technical solutions.
  • Ability to lead discussions with internal stakeholders to construct Total Cost of Ownership & evaluate Return on Investments for large enterprise customers when identifying & crafting customer solutions.
  • Ability to lead complex deal discussions with internal ecosystem including sales, customer success, product & engineering that consider not only technical design but also the customer experience requirements and implications throughout the stages of the customer journey,
  • Highly proactive, consultative, creative and positive with a can-do attitude
  • Expert problem-solving skills and ability to methodically understand and resolve complex issues across multiple products to integrate into a seamless customer solution
  • Ability to work independently, part of a team or pull together and lead a team to build complex customer solutions.
  • Excellent presentation skills as well as the ability to build and present high-quality solutions to both technical and executive audiences that articulate the business value of the technical solution.
  • Some Travel required.
  • Industry certifications: In 2 or more specialized technologies is a plus
  • Experience in solution consulting - ITIL.
  • Education: B.S. in a related field or equivalent work experience in the private sector or military
Requisition #: 325085

When applying for a position, you may be subject to a background screen (criminal records check, motor vehicle report, and/or drug screen), depending on the requirements for the position. More information on what's included in these checks can be found in the Post Offer section of our FAQ page . Job-related concerns noted in the background screen may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

This position is part of a bargaining unit and represented by a union. Depending upon the applicable collective bargaining agreement under which you may be hired, you may be: (a) required to join the union and pay union dues as a condition of employment; or, (b) required to pay union dues, but not join the union as a condition of employment; or (c) free to chose whether or not to join the union, but if you do join the union you would be obligated to pay union dues.

EEO Statement
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, creed, veteran status, disability, medical condition, genetic characteristic or information, age, sex, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

NOTE: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Disclaimer
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

Salary Range Salary Min : 94500

Salary Max : 210000

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. We're able to answer any additional questions you may have as you move through the selection process.

As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here.

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.

Salary Range Salary Min : 94500

Salary Max : 210000

This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual experience, qualifications and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss with us as you move through the selection process.
Expected salary:
Location: USA
Job date: Mon, 23 Jan 2023 08:49:10 GMT
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