Now Brewing – Senior Operations Consultation Manager, Ops Excellence – Standards & Partner Relations Consultant, Labor Relations (Remote – U.S.)!
#tobeapartner

From the beginning, Starbucks set out to be a different kind of company—one that not only celebrated coffee and its rich tradition, but also built a culture of connection and belonging. We are known for developing extraordinary leaders who are passionate, purpose-driven, and guided by service to others.

We’re hiring for two impactful remote roles that support Starbucks partners and store operations across North America:

Senior Operations Consultation Manager – Ops Excellence, Standards

As a Senior Operations Consultation Manager on the Ops Excellence – Standards team, you’ll play a critical role in ensuring that our retail standards and operational content are optimized to support retail excellence. You will collaborate with subject matter experts across the enterprise to refine and organize key operational processes and ensure consistent execution across our stores.

In this role, you will:

• Lead cross-functional collaboration sessions with subject matter experts.

• Optimize and structure retail operational content to support clear, efficient execution.

• Ensure alignment on retail standards with all stakeholders.

• Support ongoing improvement of store operations through effective standardization.

We'd love to hear from people with:

• Strong leadership, change management, and problem-solving skills.

• Experience influencing across all levels of an organization.

• Deep knowledge of retail operations and store procedures.

• Excellent communication skills, both verbal and written.

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

Partner Relations Consultant – Labor Relations

As a Partner Relations Consultant, you’ll act as a strategic resource to support Starbucks retail leaders across the U.S. and Canada. You’ll consult on complex partner concerns, performance management, and labor relations, ensuring that all partners are treated fairly, consistently, and in alignment with Starbucks mission and values.

In this role, you will:

• Advise leaders on complex employee relations issues, particularly in represented/petitioning locations.

• Lead investigations and partner concern resolutions with objectivity and care.

• Interpret and coach on Starbucks policies and employment laws.

• Analyze data to identify workplace trends and recommend solutions.

• Drive projects and initiatives that enhance the partner experience.

• Coach and develop other Partner Relations team members.

We'd love to hear from people with:

• Bachelor’s degree in Business, HR, Psychology, or related field (or equivalent experience).

• 6+ years of HR or operations leadership experience with a focus on employee relations.

• 3+ years of labor relations experience.

• Strong consulting skills and ability to influence senior leaders.

• Willingness to travel up to 20% and support partners across multiple time zones.

Partner Benefits & Perks

As a Starbucks partner, you and your family will enjoy a wide range of benefits, including:

• Medical, dental, and vision coverage.

• Life insurance, disability benefits, and parental leave.

• Paid vacation (starting at 120 hours annually), sick time, personal days, and holidays.

• 401(k) retirement plan with employer match, Bean Stock equity program, and discounted stock purchase program (S.I.P.).

• 100% upfront tuition coverage for a first-time bachelor’s degree via Arizona State University’s online program.

• Student loan resources, emergency savings support, backup care, and DACA reimbursement.

Note: Benefits, vacation accruals, and leave policies may vary by state and are subject to applicable collective bargaining agreements. For full benefit details, visit starbucksbenefits.com.

Commitment to Inclusion

Starbucks is proud to be an equal opportunity employer. We value diverse backgrounds and experiences and are committed to creating a welcoming and inclusive workplace. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any legally protected status.

Applicants with disabilities who need assistance or accommodation may contact us at applicantaccommodation@starbucks.com or 1-888-611-2258.