Job Description

Now Hiring – Multiple Roles at Starbucks | Up to $35/Hour
#tobeapartner

At Starbucks, we’re committed to creating meaningful opportunities for personal and professional growth. Whether you’re driving strategic projects or supporting partner experiences, you’ll be part of a team that values connection, service, and innovation. We're currently hiring for two key roles: Senior Project Manager, Channel Operations and PRO Shared Services Analyst, Partner Contact Center. Both positions play a vital role in advancing our mission to inspire and nurture the human spirit—one person, one cup, and one neighborhood at a time.

Senior Project Manager – Channel Operations

Location: Flexible/Remote | Compensation: $35/hour

As a Senior Project Manager, you will lead strategic initiatives that enhance the customer and partner experience across key Starbucks channels, including Drive-Thru, Mobile Order & Pay, Café, and Delivery. You’ll collaborate with cross-functional teams from Store Operations, Finance, Technology, and Store Development to develop, implement, and manage impactful programs.

Key Responsibilities:

• Act as a strategic thought partner in prioritizing and planning workstreams for channel initiatives.

• Lead program timelines, manage resources, and align stakeholders to drive successful outcomes.

• Facilitate clear, collaborative communication across teams, managing risks and dependencies.

• Drive efficient problem-solving, leveraging business acumen and project management expertise.

• Ensure projects align with Starbucks’ program management standards and deliver expected results on time and within budget.

• Collect, analyze, and report performance metrics, supporting continuous improvement.

Qualifications:

• Experience managing large-scale or multiple mid-sized projects in matrixed organizations.

• Strong collaboration, leadership, and communication skills.

• Proficiency with Microsoft Office tools (Word, Excel, PowerPoint, Access, Project).

• PMP certification preferred.

• Retail or multi-location business experience a plus.

• Passion for diversity, equity, and inclusion; strong attention to detail.

PRO Shared Services Analyst – Partner Contact Center

Location: Flexible/Remote | Compensation: $35/hour

As a PRO Shared Services Analyst, you will be the first point of contact for partners seeking support on HR policies, benefits, pay, and more. You will play a critical role in delivering exceptional service by resolving complex inquiries through critical thinking, active listening, and case management.

Key Responsibilities:

• Manage high volumes of inbound calls, ensuring timely and accurate support.

• Apply critical thinking to assess and resolve partner needs, documenting all interactions.

• Clearly communicate policies, processes, and solutions.

• Leverage multiple systems to research and troubleshoot partner concerns.

• Act as an escalation point for complex or critical issues, ensuring resolution.

Qualifications:

• Background in customer service or call center environments.

• Experience in case management, issue resolution, and continuous improvement.

• Human resources experience or related education preferred.

• Bachelor’s degree preferred, but not required.

• Strong organizational and communication skills; ability to manage multiple priorities.

Benefits & Perks (All Roles)

• Medical, dental, and vision insurance

• Life and disability coverage

• Paid vacation from date of hire and accrued sick time

• Eight paid holidays + two personal days per year

• 401(k) with employer match & stock purchase programs

• Starbucks equity program (Bean Stock)

• Incentivized emergency savings tools

• 100% tuition coverage for a first-time bachelor’s degree (ASU online)

• Student loan support & other educational resources

• Paid parental leave, family expansion reimbursement, backup care

• DACA reimbursement support