Job Description
Trigent Software is a leading provider of IT services and consulting, dedicated to delivering innovative and transformative solutions to clients worldwide. We are currently seeking a highly motivated, detail-oriented, and customer-focused individual to join our team as an HR Support Role. This role offers an exciting opportunity to contribute to our client’s hiring process, ensuring seamless candidate engagement and onboarding experience.

Key Responsibilities

• Conduct inbound and outbound calls to US-based candidates, effectively screening them against client’s hiring criteria and job requirements.

• Utilize the call-in tool to accurately record call outcomes, maintaining timely and precise documentation.

• Motivate and guide candidates to complete job applications and assist in scheduling or rescheduling their first day of work to ensure a smooth onboarding process.

• Review application forms thoroughly to ensure all candidate details are accurately and completely filled out.

• Manage inbound candidate queries via phone, email, and text, providing prompt and professional responses to resolve concerns.

• Handle issue resolution through a ticketing platform; familiarity with ServiceNow is a distinct advantage.

• Maintain a quality score of 90% and above by consistently meeting or exceeding performance and customer satisfaction targets.

• Escalate complex candidate or process-related issues to appropriate team members or supervisors for timely resolution.

• Establish and maintain robust process controls by regularly updating and validating documentation, ensuring compliance with organizational and client requirements.

• Identify and recommend opportunities for process improvements aimed at enhancing operational efficiency, accuracy, and control.

• Actively engage in team-building activities, fostering a collaborative and supportive work environment.

• Safeguard the confidentiality and security of sensitive candidate and client data, strictly adhering to data protection policies and guidelines.

• Strive to exceed customer expectations by delivering exceptional service and building strong relationships with candidates and clients.

Role Details

• Job Title: HR Support Role

• Role Category: Customer Success

• Industry Type: IT Services & Consulting

• Department: Customer Success, Service & Operations

• Employment Type: Full-Time, Permanent

• Work Location: [Add Location or mention Remote if applicable]

Requirements and Qualifications

• Excellent command of the English language, both verbal and written, with strong communication and interpersonal skills.

• Previous experience in customer support, HR support, recruitment, or call center environments is preferred.

• Ability to build rapport quickly and handle candidate queries with empathy and professionalism.

• Strong attention to detail with exceptional organizational and time management skills.

• Comfortable working under pressure, multitasking, and meeting tight deadlines in a fast-paced environment.

• Proficiency with ticketing platforms; knowledge of ServiceNow is highly desirable.

• Demonstrated problem-solving abilities and aptitude for managing complex or sensitive issues.

• Proactive and continuous improvement mindset, always seeking ways to optimize processes and workflows.

• A collaborative team player with a positive attitude, capable of contributing to a healthy and productive work culture.

• Basic computer skills including MS Office suite (Word, Excel, Outlook) and ability to learn new tools quickly.

Why Join Trigent Software?

• Opportunity to work with a global IT leader renowned for innovation and client satisfaction.

• Dynamic and supportive work environment that encourages professional growth and continuous learning.

• Exposure to diverse projects and clients across the IT services and consulting domain.

• Competitive salary and benefits package.

• A culture that values integrity, excellence, and customer-centricity.

Join Trigent Software and embark on a rewarding career path where your efforts directly impact candidate experiences and client success. Apply now to be a vital part of our dynamic and innovative team!