Engineering Manager, Fulfillment Experience (Remote)

November 3, 2025

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ezCater is the leading food for work technology company in the US, connecting anyone who needs food for their workplace to over 100,000 restaurants nationwide. For workplaces, ezCater provides flexible and scalable solutions for everything from recurring employee meals to one-off meetings, all backed by 24/7 customer service with real humans. ezCater also enables companies to manage their food spend in a single, customizable platform. For restaurant partners, ezCater helps them grow their business by bringing them more orders and new high-value customers. We're backed by top investors including Insight, Iconiq, Lightspeed, GIC, SoftBank, and Quadrille. If you are passionate about building and growing high-performing teams, while remaining committed to your technical craft, this may be the position for you. With prior management experience, you thrive on inspiring and leading others. You gauge your own success on the success (or failure) of your team, not your own accomplishments. As a manager, you operate with scale and speed, guiding the way for your team. Creating a delightful customer experience from order creation to delivery is a key part of ezcaters mission. As an Engineering Manager of ezCaters Fulfillment Experience squad, you will focus on leading the team that is transforming our customer experience. This will include building a first-class, modern Customer Service tech stack that pairs ezCaters existing software solutions with AI-enabled tooling. Your immediate scope of responsibility includes overseeing our Fulfillment Experience team and working with Product, Customer Service, and Operations on creating scalable solutions that will meet the needs of our Customer Service teams and ezCaters customers. Youll report to the Senior Engineering Manager within the ezCater Product Engineering organization. What You'll Do <ul><li>Take a lead role in developing the technical roadmap driving the transformation of our customer service tech stack, in collaboration with stakeholders across the organization. </li><li>Build, lead, and mentor exceptional teams of software engineers, leading conversations, and cultivating execution and decision-making; all while delighting our customers and propelling our team of engineers to execute on projects. </li><li>Drive the execution of our vision by translating business requirements into technical solutions. Ensuring our products are robust and adhere to the engineering standards while meeting our goals. </li><li>Leverage your technical expertise and communication skills to collaborate with product managers and other engineering teams in the organization to influence our systems and roadmaps. </li><li>Operate with scale and speed determining the ideal development lifecycle and approach for new and existing solutions. </li><li>Build a healthy, supportive and inclusive work environment across the entire team, while having an unrelenting focus on maturing the practice of giving and receiving feedback. </li><li>Educate the team on the meaning of each goal and objective, and ensure each can be measured. When appropriate, re-negotiate success metrics with stakeholders as information emerges to ensure teams are set up for success. </li><li>Have fun building meaningful software with awesome people. </li></ul>What You Have <ul><li>A passion for building and growing high-performing teams, prior management experience, and a desire to be an impactful leader. </li><li>Proficiency in documenting processes and monitoring the performance metrics for our applications and systems. </li><li>Experience integrating with common customer service software and tools, including but not limited to Salesforce Service Cloud, Zendesk, HubSpot, and others. Exposure to contact center tooling like Twilio and Amazon Connect is a plus. </li><li>Full-stack web development experience. Ideally, from a B2B/SaaS setting for a focus on enterprise-level scaling. Working knowledge of modern server-side and client-side frameworks. Ruby, Rails, and React would be a huge plus. </li><li>Knowledge of the AI ecosystem and experience introducing AI tools into enterprise-facing products in a thoughtful way is a huge plus. </li><li>Flexible growth mindset, youre willing to do what it takes to adapt your team and power them for success. </li><li>Goal orientation and a record of success leading leaders and engineers. </li><li>A desire to collaborate with strong engineers and engineering leaders to continually improve a mature engineering team. A sharp mind, a soft heart, and a large funny bone. </li></ul>The national cash compensation range for this role is $190,000 - $230,000 per year.* <ul><li>Please note: Final offer amounts are determined by multiple factors, including prior experience, expertise and region & may vary from the amount above. This range does not represent additional compensation benefits (such as equity, 401K or medical, dental or vision insurance). </li></ul>Please have fun with the Cover Letter portion of the application! It does not need to follow traditional cover letter guidelines - we would love for you to write 150-500 words explaining why you are interested in ezCater and the role, and highlighting anything else you think we should know! ezCater does not sponsor applicants for work visas or legal permanent residence. What Youll Get From Us Youll get a terrifically compelling experience in an innovative, high performing environment. Youll get to work with engaged and passionate colleagues on challenging and impactful projects. You will have opportunities to grow in your career, and work in a place that values work/life harmony. Oh, and youll get all this: Market competitive salary, stock options that youll help make worth a lot, 12 paid holidays, flexible PTO, 401K with ezCater match, health/dental/FSA, long-term disability insurance, mental health and family planning resources, remote-hybrid work from our awesome Boston office OR your home OR a mixture of both home and office, a tremendous amount of responsibility and autonomy, wicked awesome co-workers, Relish (and many more goodies) when youre in our office, and knowing that you helped transform the food for work space. ezCater is an equal opportunity employer. We embrace humans of every background, appearance, race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, and disability status. At the same time, we do not employ jerks, even brilliant ones. Following a conditional offer of employment, ezCater may require a background check. Interested in building your career at ezCater, Inc? Get future opportunities sent straight to your email. Apply for this job indicates a required field First Name * Last Name * Email * Phone * Resume/CV * Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf Website LinkedIn Profile Do you have the unrestricted right to work for any employer in the United States? * Select... Will you, now or in the future, require sponsorship for work authorization, a work visa, or permanent residence from our company, including sponsorship for a change of status (such as F-1 to H-1B) or change of employer? ezCater does not sponsor applicants for work visas or legal permanent residence. * Select... Which state do you currently reside in? * Select... Do you have a minimum of 2+ years of experience managing engineering teams for a Saas/eCommerce/marketplace platform? * Select... Have you led performance management conversations for engineering teams? * Select... Do you have experience managing/using customer service tools like Salesforce Service Cloud or Zendesk? * Select... Demographic Survey for ezCater We invite you to complete this optional survey to help us evaluate our diversity and inclusion efforts. The information submitted on this form is strictly voluntary. Declining to fill this survey out will not affect your job application in any way. In fact, we have no idea who does and does not fill this out. Any information you submit through this form will be used only in an aggregated and anonymous format and is not associated with your application. We thank you for your time and interest in ezCater, and we appreciate and respect your decision to share or not share this information with us! What is your age? Select... I identify my race as (select all that apply) Select... What gender do you identify as? Select... Do you identify as transgender? Select... What sexual orientation do you identify with? Select... Do you identify as having or previously having a disability? Select... #J-18808-Ljbffr

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

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Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

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Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

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The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

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This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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