Remote Customer Service Rep BYOD - Starting Monday, December 1, 2025

November 3, 2025

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Overview This is a Bring Your Own Device (BYOD) role. In order to be considered for this position you must maintain your own personal at home working equipment that meets the following system requirements:System SpecsIn order to “pass” system requirements, you will need to make sure the machine you are using follows this criteria:<ul style="margin-top: 0in;"><li style="margin-bottom: .0001pt;">It is NOT a Mac</li><li style="margin-bottom: .0001pt;">It is NOT a Chromebook</li><li style="margin-bottom: .0001pt;">It is NOT a tablet or phone or iPad</li><li style="margin-bottom: .0001pt;">It does have the following:</li><ul style="margin-top: 0in;"><li style="margin-bottom: .0001pt;">Connected to the ethernet as WiFi needs to be disabled. If you are NOT connected via an ethernet cable, SRW closes when detected WiFi is enabled so users needs to manually disconnect from WiFi</li><li style="margin-bottom: .0001pt;">Operating system: Windows 11</li><li style="margin-bottom: .0001pt;">Processor: i5 (or higher) or AMD Ryzen5 (or higher)</li><li style="margin-bottom: .0001pt;">RAM: Minimum of 8 GB</li><li style="margin-bottom: .0001pt;">Hard Drive available space: Minimum of 10 GB</li><li style="margin-bottom: .0001pt;">Upload speeds: minimum 10 mbps</li><li style="margin-bottom: .0001pt;">Download speeds: minimum 25 mpbs</li><li style="margin-bottom: .0001pt;">Anti-virus software loaded to the machine</li><li style="margin-bottom: .0001pt;">All Window’s updates will need to be completed</li></ul><li style="margin-bottom: .0001pt;">We do highly recommend using the following, however Bluetooth versions of these items are permissible:</li><ul style="margin-top: 0in;"><li style="margin-bottom: .0001pt;">USB Wired Keyboard</li><li style="margin-bottom: .0001pt;">USB Wired Mouse</li><li style="margin-bottom: .0001pt;">USB Wired Webcam</li><li style="margin-bottom: .0001pt;">Wired Headset</li></ul><li style="margin-bottom: .0001pt;">REQUIRED:</li><li style="margin-bottom: .0001pt;">2 (Dual) working monitors</li></ul> Please Note:<ol><li style="margin-bottom: 7.5pt;">After the submission of your application, you will receive an email to complete a virtual interview via our online interviewing platform/tool, “Verint”. This online interview MUST be completed for prompt consideration of employment applications as it takes the place of an in-person/telephone interview.</li></ol> <ol start="2"><li style="margin-bottom: 7.5pt;">After successful completion of the Verint interview, you will receive an email to complete a system validation to ensure your at home working equipment meets the system requirements outlined above. This validation MUST be completed for prompt consideration of employment applications.</li></ol> Work Location: Remote, Work from HomeCompensation: $15.00/hourPaid Training Start Date: Monday, December 1, 2025Training Hours: Monday thru Friday: 8am - 5pm ESTHours of Operation (following training): Monday thru Friday: 10am - 9pm EST and Saturday: 7am - 5pm EST *Please note: During Training, you will be assigned a set work schedule within the indicated hours of operation listed above. Build Your Future! Come join our thriving team as a Customer Service Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena.Why should you consider TSI-CXBPO (part of TSI family of companies)?<ul style="margin-top: 0in;"><li style="margin-bottom: .0001pt;">Paid training</li><li style="margin-bottom: .0001pt;">Team-oriented work environment</li><li style="margin-bottom: .0001pt;">Growth opportunity</li><li style="margin-bottom: .0001pt;">Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!</li></ul> Responsibilities In This Role, You Will:<ul><li style="color: #414141;">Assist customers with their accounts</li><li style="color: #414141;">Ensure all account information is accurately documented in client's system</li><li style="color: #414141;">Provide detailed explanations of account status and inquiries to customers</li><li style="color: #414141;">Assist customers with delinquent accounts based on various state guidelines</li><li>Adhere to State and Federal regulations pertaining to your job duties</li><li style="color: #414141;">Maintain an average Inbound Handle Time</li><li style="color: #414141;">Achieve Quality Assurance goals</li><li style="color: #414141;">Adhere to Production measures (time spent on calls, schedule adherence, etc)</li></ul> Qualifications Ideal Candidate Qualifications:<ul><li>Prior call center experience is REQUIRED. </li><li>Excellent written and verbal communication skills are needed.</li><li>Experience navigating multiple systems/screens while speaking with customers.</li><li>Active listening to understand the customers' needs.</li><li>Great problem-solving skills.</li><li>Must be proficient with Microsoft applications. </li></ul> This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of the company. We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws. TSISP

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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