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The Corporate Account Coordinator (CAC) maintains and strengthens relationships with internal/external customers by understanding and responding to their service needs in a timely and effective manner utilizing appropriate resources, as needed.
This position is virtual/remote which means the work can be completed from anywhere is the United States except Hawaii or United States Territories.
RESPONSIBILITIES:
Assists with high level reporting for assigned customers utilizing our Data Warehouse (Discoverer), Oracle based Business Analytics, Prime, Prism, Merlin, MLM, Access and Excel systems and programs
Assists customers with trouble shooting issues identified with reporting, promotions and LTOs, Inventory Management, submission of DCTs, Code Red reporting and other similar processes that US Foods (USF) delivers as a service
Acts upon and executes on directives provided by the Corporate Account Executive (CAE) which may include communicating with USF divisions, various USF cross functional area departments and Customer Corporate office
Communicates with customers, USF divisions and cross functional area departments to help facilitate the handling of any concerns or issues that arise
Generates high-level customer business reviews utilizing various reporting and presentation tools, i.e. Merlin, PowerPoint, Excel.
Works closely with Corporate Account Executive (CAE) and Director in the preparation of RFP (Request for proposal) responses, market basket research, analysis and final format and negotiation of contract process
Plays a key role in efforts around on-boarding and exiting customer business
Receives and maintains record vendor contracts, internal and from customers, and forwards to the corporate Shared Business Services (SBS) department
Works with divisions and corporate to ensure correct pricing to the customer; coordinates any audits between divisions and SBS department
Serves as a subject matter expert in communication of pricing contracts across the enterprise including SBS team, Replenishment Service Center (RSC) pricing team and divisions via Air Traffic Control (ATC) communications
Coordinates across functions with relevant stakeholders on customer recall efforts
Serves as a key point of contact for assigned customers and internal partners in a variety of areas including; special orders, route changes, vendor set-up, fuel surcharges, inventory etc.
Collaborates with internal stakeholders to ensure disaster plans are aligned and socialized on a regular schedule
RELATIONSHIPS:
Internal: S&S Directors, VPs of National Sales, NS field resources and other functional areas including but not limited to Merchandising, Pricing and Category management and many servicing divisions.
External: Collaborates closely with outside vendors and customers / their associated agencies.
QUALIFICATIONS:
Education/Training: Bachelor’s Degree or equivalent experience required. Minimum 3 years relevant work experience required.
Related Experience: Previous experience / success working in customer-facing roles required. Prior experience in Foodservice, distribution or other relevant area strongly desired.
Knowledge/Skills/Abilities:
Required:
Proficient in Word, Excel, Outlook, and PowerPoint
Ability to multi-task and be a self-starter
Excellent written and verbal communication skills
Travels up to 10% of the time overnight
Preferred:
The following information is provided in accordance with certain state and local laws. Compensation depends on experience, geographic locations, and other factors permitted by law. In Colorado, the expected compensation for this role is between $62,000.00 and $72,000.00. In New York, the expected compensation for this role is between $72,000.00 to $84,000.00. In California and Washington, the expected compensation for this role is between $69,000.00 and $79,000.00. This role is also eligible for an annual incentive plan bonus. Benefits for this role include health insurance, pre-tax spending accounts, retirement benefits, paid time off, short-term and long-term disability, employee stock purchase plan, and life insurance. To review available benefits, please click here: .
EOE* Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Protected Veteran/Disability Status*
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US Foods is one of America’s great food companies and a leading foodservice distributor, partnering with approximately 300,000 restaurants and foodservice operators to help their businesses succeed. With 28,000 employees and more than 70 locations, US Foods provides its customers with a broad and innovative food offering and a comprehensive suite of e-commerce, technology and business solutions. US Foods is headquartered in Rosemont, Ill., and generates more than $28 billion in annual revenue. Visit to learn more.
US Foods may collect personal information from you in connection with the application process. US Foods complies with the California Privacy Rights Act of 2020, and its policy may be found here ( .
US Foods, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis prohibited by applicable law.
EEO is the Law poster is available here ( .
EEO is the Law poster supplement is available here ( .
Pay Transparency policy statement is available here ( .
US Foods is committed to working with and providing reasonable accommodation to individuals with disabilities. If reasonable accommodation is needed to participate in the interview process or to perform essential job functions, please contact our US Foods Application Accommodation Line at 855-873-2468. You will be prompted to leave a message. Please state the specifics of the assistance needed and your contact information. A member of our HR department will return your call within two business days.
